Privacy Policy

1. Introduction

Welcome to CNC Tools ("we", "our", "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and share your personal information when you use our website, instant quoting tools, and manufacturing services.

2. CAD File Confidentiality & Intellectual Property

We understand that your 3D CAD models, drawings, and designs are proprietary intellectual property. We implement strict measures to protect them:

• Secure Storage: All uploaded files are stored on secure servers with restricted access controls.
• Limited Access: Only our authorized engineers and certified manufacturing partners involved in evaluating or manufacturing your order have access to your designs.
• NDA Protection: We are happy to execute a standard Non-Disclosure Agreement (NDA) before you upload any sensitive files. You can request this by contacting our support team.
• Retention Period: Files are retained only as long as necessary to complete your quote, fulfill your order, or meet legal record-keeping requirements.

3. Data We Collect

We may collect and process the following types of information:

• Identity Data: First name, last name, username, and company organization name.
• Contact Data: Billing address, shipping address, email address, and telephone number.
• Transaction Data: Details about payments, quotes, and completed orders. We do not store credit card or raw banking data on our servers (payments are handled securely via Razorpay).
• Technical Data: IP address, browser type, operating system, and navigation patterns on our website.

4. How We Use Your Data

We use your personal information to fulfill our services, including:

• Generating instant manufacturing quotes and DFM reports.
• Processing payments and arranging delivery of physical parts.
• Sending notifications regarding order status, tracking, and customer feedback.
• Improving our platform tools, pricing engines, and user experience.

5. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your data with trusted partners under strict confidentiality agreements, including:

• Manufacturing Partners: Authorized workshops who assist us in manufacturing specific operations.
• Logistics Providers: Delivery partners (e.g., BlueDart, FedEx, Delhivery) to ship physical orders to your address.
• Payment Gateways: Razorpay, to securely process billing transactions.

6. Security Measures

We have implemented appropriate security measures to prevent your personal data and proprietary designs from being accidentally lost, used, accessed, or altered. This includes SSL/TLS encryption across our website, database access logging, and regular vulnerability scanning.

7. Contact Us

If you have any questions about this Privacy Policy or wish to request the deletion of your account/data, please contact us:

Email: [email protected]
Phone: +91 98309 74224
Address: 318-A TN Mukherjee Road Raghunathpur, Makhla Uttarpara Hooghly , West Bengal 712245